Returns policy


  1. Introduction

1.1      We understand that from time to time you may wish to return a product to our partners.

1.2      We have created this policy to enable you to return products to us in appropriate circumstances.

1.3      This policy shall apply to all of our customers, irrespective of their geographical location.

1.4      This policy shall apply to all orders submitted through our website.

1.5      This document does not affect any statutory rights you may have as a consumer (such as rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or the Consumer Rights Act 2015).


  1. Returns

2.1      If you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to our partners and receive a refund in accordance with this policy if:

(a)      our partner receives the returned product within 14 days following the date of dispatch of the product to you;

(b)      the returned product is in perfect condition, in its original packaging, the sales contract and the Certificate of Authenticity attached, and otherwise in a condition enabling uor partner to sell the product as new;

(c)      you comply with the procedure set out in this policy in relation to the return of the product; and

(d)      none of the exclusions set out in this policy apply.


  1. Returns procedure

3.1      In order to take advantage of your rights under this policy, you must contact ArtConscious by email for a return address, and then send the product to our partner.

3.2      Products returned under this policy must be sent by Signed For delivery.

3.3      You will be responsible for paying postage costs associated with returns under this policy.


  1. Exclusions

4.1      The following types of product may not be returned under this policy:

(a)      any product made to your specification;

(b)      any product made to order;

(c)      any product personalised or adapted for you; or

(d)      gift cards.


  1. Refunds

5.1      We will give you a refund for the price you paid to us or to our partner in respect of any product properly returned by you in accordance with this policy.

5.2      We will not refund to you the original delivery charges relating to the returned product.

5.3      We will not refund to you any costs you incur in returning the product to us.

5.4      We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

5.5      We will process the refund due to you as soon as possible and, in any event, within 30 days following the day we receive your returned product.


  1. Improper returns

6.1      If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange in respect of that product:

(a)      we will not refund the purchase price or exchange the product;


  1. Our details

7.1      This website is owned and operated by ArtConscious Kft.

7.2      Our principal place of business is at:

ArtConscious Kft.

9026 Győr, Vásárhelyi Pál utca 66., Hungary

Email address: info [at]

7.3      You can contact us:

(a)      by using our website contact form;

(b)      by email, using the following email address: